In the age of artificial intelligence, higher education must move beyond content delivery toward interactionalism—a human-centered approach to learning that fosters collaboration, creativity, adaptability, feedback, and well-being. This article series will explore this system redesign in-depth, beginning with teaching and learning.
For the last two years, the authors have been part of a new project to reimagine education for the age of AI. This initiative, launched as Matter and Space, takes a clean-sheet approach to designing a new AI-powered, end-to-end human development platform that supports not only learning but also well-being, soft skill development, and stronger human connections.
In this EDUCAUSE Review article series, we will share how we are rethinking the work of colleges and universities (and the nature of institutions themselves), the big questions we are grappling with, and what we've learned along the way. Our starting point is that AI is a revolutionary technology, one that will fundamentally change economic systems, science, warfare, medicine, and society. That transformation will certainly extend to higher education and knowledge work. Although colleges and universities have proven to be incredibly resilient over the centuries—absorbing technological advances such as online learning and MOOCs—AI raises some existential questions for the sector. In a rapidly advancing landscape in which humans are no longer the most powerful knowledge entities on the planet, what does it mean for colleges and universities to prepare knowledge workers for a knowledge economy? The sector is witnessing a surge of new AI-powered point solutions that address the needs and opportunities within the existing educational system. The full power of AI is unleashed when we rethink the system as a whole. That kind of redesign is what's called for as we enter the age of AI.
Society is in the early stages of this transition, and the disruption to come will not happen overnight. There will be backlash, regulatory efforts, organized resistance, policy debates, and more. As knowledge and technology economy tasks and jobs are increasingly performed by AI systems, there will likely be higher levels of unemployment, political discontent, and even civil unrest. Society will wrestle with complex ethical questions as the responsibility for decisions that affect real people is increasingly delegated to machines housed in sprawling data centers. We'll also likely see AI disasters that range from massive system failures in areas such as banking or utilities to AI-enabled bioterrorism, and those will spur new legislative controls. As Carlota Perez argues in Technological Revolutions and Financial Capital, the transition into a new world order will be difficult.Footnote1 Her historical analysis shows that, eventually, the State will step in to ask one core question: "What does a good life look like for our people?" At that point, we will enter a new Golden Age, a world redefined. With this context in mind, as educators, we might then ask, "What does a university look like in the world that emerges from this period of great upheaval?"
Today, the picture is incomplete. The technology that is reshaping the world is evolving at an astonishing pace. Perez points out that AI is chapter three in an unfolding story, with digital computing comprising chapter one and connectivity (the internet, the World Wide Web, social media, and so on) being chapter two.Footnote2 AI, perhaps the most impactful chapter yet, is the latest in a fifty-year transformation of the world. Quantum computing may be the fourth chapter, but it remains in draft form. Given these still-evolving seismic shifts, the perspectives presented in this article series are offered with humility and a degree of healthy uncertainty. In our work with Matter and Space, we are surprised almost every week by capabilities we had not anticipated, maddening failures of the technology, and the profound tension between extraordinary potential and deeply troubling questions. This article series will cover the most important aspects of our system redesign, starting with teaching and learning.
The Teaching and Learning Challenge
The first challenge cuts to the core purpose higher education: teaching and learning. For all higher education's claims about innovation, most colleges and universities still follow a broadcast-era model—linear, monological, and stubbornly resistant to what researchers have known for years about how people actually learn. The instructor "delivers" knowledge, students "receive" it, and then students' knowledge is assessed through assignments or exams. Yet, feedback, when it comes, is often sparse, too late, and too vague to guide real improvement. Students are left guessing where they fell short, how to improve, or why their work was successful.
This model is built on three narrowing communication channels between the instructor and the student:
- The downlink is dense and ubiquitous. One-size-fits-all content (lectures, readings, presentations) is sent from the instructor to the learner.
- The uplink is narrow. Quizzes, assignments, and exams are sent back to the instructor, providing a thin snapshot of progress and class standing.
- The feedback loop is narrower still. The evaluation of student work is rarely personalized, rarely actionable, and almost never timely enough to change the outcome.
This architecture was designed for an industrial economy that prized efficiency and standardization over curiosity, adaptability, and genuine thinking. The long-promised vision of truly personalized learning—responsive to each student's pace, gaps, and strengths—has remained largely out of reach.
The world in which this system was built no longer exists. Knowledge is everywhere, and it's instantly accessible. Memorization as a primary skill makes little sense when any fact is a click away. Modern work demands collaboration, adaptability, and the ability to navigate uncertainty—skills developed in interaction, not isolation. And now AI has entered the room—not simply as a tool for automating tasks, but as a co-creator: asking questions, raising objections, and refining ideas. It is already better than most of us at delivering content. Which forces us to ask: If AI can do that part, what should we be doing?
We believe the answer lies in a model we call interactionalism. More than a new teaching method, interactionalism is a set of principles for designing the skills and knowledge learners need—and the mechanisms by which they acquire them—in a world where human and machine intelligence work together. It values the agency and creativity of both students and instructors.
Interactionalism has three pillars:
- Dialogical learning. Learners and AI agents engage in two-way conversational exchanges. There are no one-way lectures. Every presentation invites questions; every explanation invites challenges. Learners' questions inform the assessment of competence just as much as their answers. Feedback is continuous, as it is in the workplace.
- Interactive skill building. As AI takes over more routine tasks, uniquely human skills—such as questioning, adapting models to context, and exercising judgment—become central. These are practiced continuously and in conversation with AI tools long before students face similar exercises in the real world.
- Meta-human skills. Beyond subject mastery, students develop metacognition (thinking about their thinking) and meta-emotional skills (managing their emotions), as well as the ability to design and refine AI agents. Proficiency in these skills enables learners to shift from being passive users to active shapers of their digital collaborators.
This approach also demands a new kind of curriculum—one that is dynamic, learner-adaptive, and co-created—and is characterized by the following features.
- Dynamic, adaptive content. The curriculum is a living entity, updated in response to new discoveries, industry changes, and students' needs. It is modular in design and can be easily revised.
- Co-creation of learning pathways. Students collaborate with instructors to set goals and choose content. Peer-to-peer design, shared decision-making, and ongoing negotiation over scope and depth are the norm.
- Multiple perspectives and sources. Moving beyond single textbooks or single voices, learners explore diverse viewpoints, open resources, real-world data, and contributions from experts across fields.
- Formative, responsive assessments. Evaluation is integrated into the learning process through self-assessment, peer review, and authentic tasks that reflect real-world applications.
- Cultivation of self-directed learning. Students learn to chart their own learning journeys, gradually assuming more responsibility for outcomes while building skills for lifelong learning.
For instructors, this shift is profound. They move from being content deliverers to facilitators, mentors, and curators of learning communities. Intelligent agents extend their reach, providing personalized support, feedback, and intervention at scale. Classroom time is reclaimed for what humans do best: discussion, debate, simulation, and collaboration. Laptops close, and students work together on challenging applications of their learning, supported by peers and guided by faculty who know them not just as learners, but as people.
Assessment also changes. In an era where AI can produce a polished essay, solve a coding problem, or pass an exam in seconds, faculty must shift from assessing products to assessing processes. If a student writes with AI, we need to see how they prompted it, critiqued it, verified it, and improved upon it. We want to witness the reasoning, not just the result.
Here, AI becomes an enabler of scale. The most revealing form of assessment—a probing, ten-minute conversation—can now be conducted by dialogic agents for hundreds of students, surfacing the depth (or shallowness) of understanding in ways multiple-choice tests never could. In performance-based assessments, AI can help monitor and guide, much as simulators do in aviation or clinical rotations do in medicine. Soft skills, once considered too elusive to measure, are now being taught and assessed in new, empirical ways.
The goal is to move from education as content acquisition ("What do I need to know to be an X?") to education as the cultivation of thinking, problem-solving, self-reflection, and human traits that cannot be automated: empathy, creativity, ethical reasoning, humor, and love. These are the capacities that lead not just to employability, but to resilience, flourishing, and well-being.
AI doesn't diminish this mission—it sharpens it. The future of teaching and learning is not about keeping up with machines, but about using them to become more deeply and distinctively human.
Notes
- Carlota Perez,Technological Revolutions and Financial Capital: The Dynamics of Bubbles and Golden Ages,(Edward Elgar Publishing, 2003).Jump back to footnote 1 in the text.
- Ibid.Jump back to footnote 2 in the text.
Tanya Gamby is Chief Health and Wellness Officer at Matter and Space.
David Kil is CEO and Founder of CML Insight.
Rachel Koblic is Chief Learning Officer at Matter and Space.
Paul LeBlanc is Board Chair at Matter and Space.
Mihnea Moldoveanu is Director of Desautels Centre for Integrative Thinking and the Marcel Desautels Professor of Integrative Thinking at University of Toronto.
George Siemens is Chief Scientist and Architect at Matter and Space.
© 2025 Tanya Gamby, David Kil, Rachel Koblic, Paul LeBlanc, Mihnea Moldoveanu, and George Siemens. The content of this work is licensed under a Creative Commons BY 4.0 International License.