EDUCAUSE Quarterly Magazine, Volume 31, Number 2, 2008

The default design of commercial course management systems limits instructional creativity and pedagogical approaches, particularly for novice users

Tackling the problems behind excessive overtime prevents legal problems, staff turnover, and user dissatisfaction with the IT department’s customer service

A smart campus depends on an overarching strategy involving people, facilities, and ongoing faculty support as well as effective use of technology

Security and ERP Systems are numbers 1 and 2; Infrastructure rises; Change Management, E-Learning, and Staffing move into top ten

Academia has adopted open source software for some online learning initiatives because it addresses persistent technical challenges

A new studio classroom inspired excitement and motivated productive feedback from early faculty and student users

Clickers used by students during a library research skills presentation improved their interaction during and perception of the session

Using established practices for good communication eliminates the missteps that hamper the effectiveness of IT messages to the campus community

Introducing pedagogy-supporting technology in higher education in Ghana requires rethinking institutional policies and lining up stakeholder support

Appropriate policies and protocols can convert the often adversarial department-IT relationship into a partnership of shared goals

Evaluating the IT department from the customers’ point of view determines strengths and weaknesses in IT performance

Thoughtful consideration of the issues relevant to cyberinfrastructure in higher education will help you pull out key points to discuss with specific audiences