https://er.educause.edu/channels/viewpointsThe RSS feed for blogs and articles contributed to the Viewpoints channel in EDUCAUSE Reviewen{4B45FB42-51A8-46AC-89DF-1D10105CCFA1}https://er.educause.edu/articles/2026/3/genai-and-creeping-cognitive-displacement-syndromeAs generative artificial intelligence use expands, colleges and universities need clearer ways to recognize when support becomes dependence and how to protect student agency, authorship, and judgment.{101C4DBA-CEB6-440E-89CE-2D4D8136F045}https://er.educause.edu/articles/2026/2/ai-and-course-design-machines-can-help-but-only-humans-can-teachThe promise of artificial intelligence in higher education isn't to replace human work but to create space for the human interaction students value most.{E94A7ACB-0111-4CB1-A414-C0ECBA84CF4A}https://er.educause.edu/articles/2025/8/will-i-still-matter-when-im-66What challenges will the next decade pose for CIOs? What kind of leadership is needed to sustain higher education institutions and prepare them for disruption and reinvention?{BC35770B-B35A-484B-A5D0-CF51A4B5FD8C}https://er.educause.edu/articles/2025/5/we-are-not-okayA simple declaration can open up space for community and pathways for action.{BDC64F13-9BA0-4B63-9A34-F71F7A783F13}https://er.educause.edu/articles/2025/2/an-ai-driven-optimism-for-transforming-higher-education-its-not-what-you-thinkCould artificial intelligence drive higher education institutions to dispense with grading and refocus attention on empathy and learning, thereby reshaping colleges and universities into dynamic hubs for global change?{213AE4AA-B62C-46FB-844A-6465648C8182}https://er.educause.edu/articles/2024/11/how-broadening-ai-access-can-help-bridge-the-digital-divideProviding low-income students with free access to paid artificial intelligence tools could decrease disparities in digital access and literacy.{9F143A86-D04D-46A9-BFAF-43B7A5B9CD32}https://er.educause.edu/articles/2024/10/english-20-ai-driven-language-transformationArtificial intelligence might have wide-ranging effects on the evolution of the English language and, in turn, on education, communication, and global knowledge sharing.{1BE40824-9F0E-4888-BEEE-2AD489613A3D}https://er.educause.edu/articles/2024/10/the-problem-with-perfect-answers-genai-and-academic-research-toolsThe intersection of web search and artificial intelligence creates a curious dilemma for new generations of students.{5CB38392-9F7E-4D55-8E6F-49A8AEF1C586}https://er.educause.edu/articles/2024/7/at-the-crossroads-of-innovation-embracing-ai-to-foster-deep-learning-in-the-college-classroomAI is here to stay. How can we, as educators, accept this change and use it to help our students learn?{1454EC11-F949-4AF2-80D9-1640814B4FA3}https://er.educause.edu/articles/2024/3/the-machine-translated-web-signs-of-a-new-educational-realityA new study reveals the extent to which AI translations already dominate the internet. What does this mean for educators?{E1ED560E-F8B1-4979-BB85-F86A31F59049}https://er.educause.edu/articles/2023/5/run-toward-the-incident-collaboration-between-academia-and-law-enforcement-for-cybersecurityCollaboration and partnership between academia and law enforcement can bring about positive contributions for future research and activities in cybersecurity.{B6A31612-4F54-4133-B29A-3B2A03DDFFEB}https://er.educause.edu/articles/2023/4/alternative-postsecondary-education-providers-mapping-the-ecosystemAlternative postsecondary education providers are becoming a significant part of the U.S. higher education ecosystem. Creating a map of the ecosystem and establishing a taxonomy can help traditional colleges and universities make informed choices about how to work with these providers.{40185083-B904-4769-8386-633121AE9C54}https://er.educause.edu/articles/2023/3/this-was-written-by-a-human-a-real-educators-thoughts-on-teaching-in-the-age-of-chatgptThe well-founded concerns surrounding ChatGPT shouldn’t distract us from considering how it might be useful.{E4E06765-228B-484D-83EA-6AE8573CCFA3}https://er.educause.edu/articles/2023/3/it-support-for-researchers-get-started-by-building-a-portalMany higher education leaders are beginning to discern the need to improve IT support for research across the college or university. The creation of a personalized portal for researchers is one way to do so.{5225E232-3326-4222-AAAB-FDEAF2E73185}https://er.educause.edu/articles/2023/2/avoiding-the-college-enrollment-cliff-with-aiHigher education institutions must do more than implement rudimentary digital approaches to address the looming enrollment cliff. Artificial intelligence tools can help colleges and universities optimize data and address real-world institutional capacity constraints.{98484E30-C1A5-4803-B87E-EF18997A4216}https://er.educause.edu/articles/2022/8/creating-a-culture-of-innovationIT organizations, teams, and even just one person can foster cultures of innovation.{6881049C-A433-4D03-940A-06172CB5BF45}https://er.educause.edu/articles/2022/3/students-often-prefer-in-person-classes-until-they-dontWhen given a choice, do students prefer in-person classes?{13BE2243-DEEA-4472-BA12-70B7B5F7CEF5}https://er.educause.edu/articles/2022/2/what-students-are-teaching-the-rest-of-us-about-the-new-normalWith the COVID-19 pandemic taking a toll on students, personally and academically, many of them are modeling how to respond to the new normal.{A227D63E-0ECB-4066-9DBE-29B9C480AEE2}https://er.educause.edu/articles/2020/10/5-practices-for-collaboration-and-partnershipFollowed regularly, five practices support effective IT operations, foster collaboration, and enable the ongoing partnership that is essential to strategic success, within the IT organization and across the institution.{6EF051D2-BAC5-4079-87F8-3F1FA7A608E1}https://er.educause.edu/articles/2020/8/it-service-and-superpowersThe incredible powers and capabilities exhibited by higher education IT professionals become superpowers when we work together, relying on the contributions of others.{7E500A88-A97D-4E1C-853B-6C064089289B}https://er.educause.edu/articles/2020/5/the-cio-plusThere has never been a better time for technology leaders to shine and show their C-suite versatility. Enter the new role of CIO+.{5A4D5EB6-F1C4-4585-9D59-BA2B4423F808}https://er.educause.edu/articles/2020/2/the-new-library-user-machine-learningLibraries must prepare for non-human users.{1AC8A6DD-B01B-4CE6-BE20-907669B67929}https://er.educause.edu/articles/2019/10/from-learning-to-data-analytics-some-implications-for-it-strategy-and-transformationA largely tacit redefinition of enterprise data prompted by the emergence of learning analytics is, in combination with new cloud technologies, opening up opportunities to think about the mission of the IT organization.{890D33B7-27E3-43A2-940C-62ADDCF773DF}https://er.educause.edu/articles/2019/8/7and4-an-it-leadership-philosophyOver a career as a CIO and higher education IT leader, the author developed his “7&4” leadership philosophy.{08FCC728-770F-42DB-8748-FB3BEE84D779}https://er.educause.edu/articles/2019/5/a-strategic-leader-for-student-success-an-argument-for-the-chief-academic-technology-officerAcademic technology developments, which offer potential solutions to improving student success, demand an institutional academic technology strategy led by the Chief Academic Technology Officer (CATO).{CECB1906-D14E-48EA-B868-1B940FF97364}https://er.educause.edu/articles/2019/3/male-female-nonbinary-the-ethical-responsibility-of-the-it-communityGender classifications and their codification in institutional systems can serve as a catalyst for conversations about the collective ethical responsibility of the IT community to safeguard this data and support its appropriate use.{30E835F2-15A6-45A2-B406-291808E8F463}https://er.educause.edu/articles/2018/10/the-final-quarter-leadership-and-legacyIT careers have stages, and those of us in the final quarter of a long IT career have experienced many technical advances through those stages. This final quarter is an opportunity to intentionally do the work that makes a difference.{2E2553B0-9C03-4771-B223-DF3F3EEAC71D}https://er.educause.edu/articles/2018/8/the-puzzling-future-of-the-it-professionTo early-career professionals, the future of information technology is a puzzle with infinite possibilities. Are there any real limits?{6939CEF1-B70D-41BB-B7FA-DDDFA1F6742B}https://er.educause.edu/articles/2015/4/change-management-and-cultural-resistanceChanging an IT organization is difficult. Cultural, institutional, and individual resistances operate like inertia to thwart improvements.{370DF13B-5B8F-4183-ADCE-B42E8CD67243}https://er.educause.edu/articles/2018/7/facebooks-teachable-moment-what-higher-education-knows-about-improving-user-behaviorThe higher education approach to creating effective awareness and education programs for data security and privacy literacy is something that any industry sector can emulate to improve user behavior.{12C25004-7F90-4CBC-8A87-6503FD14C3F2}https://er.educause.edu/articles/2018/5/emergent-edu-complexity-and-innovation-in-higher-edGuided by the principles of complexity science and working collectively, innovation leaders can and should develop the frameworks that both speak to academic values and help all of us in higher education adapt to a changing context.{BE45ABC3-72F3-4B2D-BA91-9548CD672651}https://er.educause.edu/articles/2018/3/innovation-in-the-business-of-higher-educationIf we don’t change how we do business, and learn to innovate, many of our higher education institutions won’t be here in another five years.{949E5005-EF2E-4528-965E-CD95252FC89D}https://er.educause.edu/articles/2018/1/accessibility-a-shared-campus-responsibility-best-accomplished-with-executive-supportStrong executive leadership and planning is needed to support the accessibility policies and campus accessibility planning required for compliance with disability legislation. Beyond compliance, this effort is a key component of valuing diversity in an educational ecosystem that supports inclusivity and universal design in education.{EC6CB68E-A04A-49D6-933D-D61F74256831}https://er.educause.edu/articles/2017/10/from-the-private-sector-to-mars-observations-and-adviceWith the continuing trend of private-sector IT leaders moving into higher education, the author offers some observations and advice to ease the transition.{6DB1A84C-4800-4EA9-8615-4C79B4E9C57A}https://er.educause.edu/articles/2017/8/connecting-with-faculty-a-path-to-cio-successAcademic engagement with faculty will help CIOs not only support the major organizational change arising from significant IT initiatives but also better understand the diffuse power structures within higher education institutions.{5227ABE9-CCF7-4978-A3D7-DA4611774631}https://er.educause.edu/articles/2017/7/next-generation-classroom-some-random-thoughtsIn the author’s ideal next generation classroom, technology is transparent, and the focus is on people. Technology exists only to support human connection and the sharing of ideas and to enhance the learning experience for today’s student.{51FCFC12-0358-4DEC-A0FC-0C6FBDE1E766}https://er.educause.edu/articles/2017/5/why-effective-analytics-requires-partnershipsPeople, processes, tools, and data are critical to effective analytics—as are business, technology, and academic leaders who can partner to find the right investment balance.{0F864E40-DCFE-454A-A54B-5CBEAC938557}https://er.educause.edu/articles/2017/3/is-it-deja-vu-all-over-againHigher education must avoid the déjà vu of repeating the system implementation mistakes from years past.{9BAC59C2-B828-4D76-A5C1-24BD1E32C45F}https://er.educause.edu/articles/2017/1/spending-our-time-and-using-our-voiceBy focusing on the higher-order issues of identity, privacy, and governance, IT leaders can find a unique voice and remain relevant to campus leadership.{B172354F-72AC-4BAF-B8D7-C94E3CE50347}https://er.educause.edu/articles/2016/10/the-long-tenure-approachIf you are a CIO for longer than five to six years, and if you possess the three P standards, you will have the opportunity to reshape the campus culture that grows up around information technology.{E3AFD993-0750-43EB-8F9C-43537C9C4D7F}https://er.educause.edu/articles/2016/8/it-educator-not-my-jobCIOs are responsible for translating technology into everyday language and communicating the benefits and limitations of technology to the president and other members of the institution management team.{430A6FA2-23E9-4039-990D-E6D26F23F404}https://er.educause.edu/articles/2016/6/the-internet-of-things-is-hereHigher education has an opportunity to support the development of the technical and business model innovations for an economy enabled by the Internet of Things, while also building its leaders and addressing its risks.{03413566-6B69-4C10-98FF-25C9490FAA16}https://er.educause.edu/articles/2016/5/why-diverse-teams-matterTwo main cases can be made for diversity and inclusion of women and other underrepresented groups in information technology: the social justice case and the innovation case.{F71BCA84-8836-4578-A727-9F65A42F9893}https://er.educause.edu/articles/2016/3/foundations-past-and-futureThe idea that education technology should be plug & play via an interoperable foundation is rapidly becoming mainstream.{546E1093-77CE-48AA-ACB0-578E67938FA4}https://er.educause.edu/articles/2016/1/engaging-on-purpose-in-higher-educationIf we can engage on purpose all members of the higher education sector, we're more likely to make the most of the golden age of learning.{71599E8D-7E7F-43DF-873E-E25D1988C4B0}https://er.educause.edu/articles/2015/10/new-to-higher-education-a-cio-perspectiveThe way we share ideas among competitors in higher education is unique—and very refreshing compared with sharing in other industries.{376018CB-9603-41B3-872D-09251C7B1CFA}https://er.educause.edu/articles/2015/8/effective-communication-not-as-easy-as-it-seemsEffective communication is about more than just exchanging information; it's also about understanding the emotion behind the information.{7C29D53D-FD98-49AE-80E1-C961BE3E2920}https://er.educause.edu/articles/2015/3/surprising-collaborations-charting-new-paths-for-it-professionalsIn the United States and around the world, an IT talent shortage continues to increase, even while many recent college/university graduates are challenged to secure gainful employment.{53C26B95-BBA5-4345-ADF9-6F6B83B4FA43}https://er.educause.edu/articles/2015/6/meditations-of-a-cio-yogiMy first CIO role, at the University of San Francisco, was unexpected both for me and, I think, for everyone around me.{8942434D-24E2-4639-8F8B-4FD5130E0808}https://er.educause.edu/articles/2015/1/federated-identity-as-an-enabler-for-educationCloud, cloud everywhere, what's a higher ed CIO to do? We didn't always have all these options.