https://er.educause.edu/channels/enterprise-itThe RSS feed for blogs and articles contributed to the Enterprise IT channel in EDUCAUSE Reviewen{862DB1AF-06BE-4A16-92D6-B9DAE331646D}https://er.educause.edu/articles/2026/5/how-power-users-drove-a-new-itsm-implementation-at-unc-chapel-hillIn 2024, the University of North Carolina at Chapel Hill transitioned to a new IT service management system to better meet user needs and lower maintenance costs. The success of the transition hinged on user feedback, phased implementation, and clear communication.{4B8C80DA-6B0E-4223-BF82-865819BDEC19}https://er.educause.edu/articles/2026/2/the-case-for-embedded-digital-accessibilityInstitutions that integrate accessibility into their digital infrastructure are better positioned to meet legal requirements, enhance student experiences and outcomes, and expand their reach and competitiveness.{F122F951-5B82-4C9A-992C-CAA63C02D7B8}https://er.educause.edu/articles/2026/1/when-ai-meets-data-the-promise-and-the-pressure-of-bringing-ai-into-higher-education-systemsThe implications of AI for data governance and security don’t often grab the headlines, but the work of incorporating this technology into institutional culture is vital, complex, and illuminating.{6DEBE70D-4BA3-4B0C-8B6C-F63A5A8E9316}https://er.educause.edu/articles/2025/12/when-tools-collide-managing-the-clash-of-vendor-and-internal-toolsetsAligning project management tools between higher education institutions and implementation partners requires early collaboration and negotiation to ensure successful, minimally disruptive technology deployments.{63384CA3-0235-4ED7-AF0E-85149088F0C2}https://er.educause.edu/articles/2025/9/laying-the-foundation-building-a-data-warehouse-for-collaboration-at-the-university-of-the-pacificLearn how one higher education institution is modernizing and strengthening its endowment and fundraising strategy by upgrading its data solutions to extract, normalize, and integrate data from various departments.{7BB46971-70DB-4BBB-BF85-961286B40B43}https://er.educause.edu/articles/2025/8/modernizing-education-for-scalable-growth-at-unity-environmental-universityColleges and universities can scale up access to education by reimagining governance and strategy and developing innovative tech stacks.{A523D615-16B8-45D7-A6CA-4544AF9562CE}https://er.educause.edu/articles/2025/6/sourcing-solutions-creatively-and-cost-effectively-at-california-community-collegesFinding ways to collaborate with fellow institutions and corporate partners can lead to cost savings when purchasing technology solutions.{E2398242-0746-4FD1-B954-FA13C050FF18}https://er.educause.edu/articles/2025/8/elevating-it-an-intentional-journey-of-transformationCommunication, collaboration, results, and trust are the cornerstones of a successful organizational transformation. Building this foundation with intention is critical to positioning the IT organization as a trusted partner in driving transformational initiatives that advance the mission of higher education institutions.{686BC62A-61D2-4716-9C40-33FAD3204861}https://er.educause.edu/articles/2025/6/educause-quickpoll-results-data-modernization-and-managementAs higher education institutions recognize the strategic value of data, many are still grappling with barriers that slow or complicate modernization efforts.{66DF8651-A138-4EE6-9531-A0410473FB7A}https://er.educause.edu/articles/2025/8/educause-quickpoll-results-institutional-resilience-in-uncertain-timesHigher education institutions are continuously navigating uncertainty and change. Identifying strengths and gaps in institutional resilience is a critical first step in building the capacity to anticipate, respond to, and adapt to future challenges—even unexpected ones.{FC450F6A-B10E-47CB-BD59-F5656E84AE19}https://er.educause.edu/articles/2025/2/policies-and-practices-how-to-improve-data-classification-in-higher-educationAs colleges and universities collect and use more data for more purposes, understanding how to organize and safeguard it becomes critically important.{DAFD1854-B989-41EB-A73C-AE88772E22E6}https://er.educause.edu/articles/2025/1/surviving-an-edtech-providers-acquisition-advice-for-higher-education-it-professionalsHigher education IT professionals must navigate rapid innovation, competition, and frequent corporate restructuring in the commercial technology sector to ensure the continuity of the systems and services at their institutions.{DD488E6A-AC7F-4FCF-A00D-26F57B625F8B}https://er.educause.edu/articles/2024/11/linking-enterprise-risk-management-and-strategic-planning-at-the-university-of-maryland-baltimoreAs the risk environment for higher education continues to expand, an enterprise-wide approach that links ERM with strategic planning becomes increasingly essential for effective risk management.{68F6FD96-95CA-4397-B2C3-646F37A7C65C}https://er.educause.edu/articles/2024/10/from-hype-to-help-making-genai-useful-for-enterprise-reporting-and-data-analyticsA data scientist makes a plea for intelligent, incremental use of generative AI.{7FD26F35-17B9-4BD6-B77A-18713FE2D8DF}https://er.educause.edu/articles/2024/8/educause-quickpoll-results-third-party-risk-management-practices-in-higher-educationImplementing a formal third-party risk management process can help institutions manage the increasing volume and complexity of risks associated with third-party products and services.{BFDB2436-C3AB-4FE1-9EF4-AAECC63FA2D0}https://er.educause.edu/articles/2024/8/it-centralization-patterns-and-cio-reporting-an-updateIncreasing financial pressures have led many colleges and universities to move toward greater centralization of their IT departments.{37A38C93-45EA-421C-BF0C-E1C515D0B43D}https://er.educause.edu/articles/2024/2/getting-started-with-data-governanceFour experts share their thoughts on successfully building data governance and overcoming resistance in higher education.{21AAEDF6-98A1-4F2F-A519-33E0F6C9C1A2}https://er.educause.edu/articles/2024/2/educause-quickpoll-results-positioning-higher-education-it-governance-as-a-strategic-functionAlthough most colleges and universities have established IT governance practices, the approaches differ, with varying levels of effectiveness.{39907A5A-CB88-4A6A-A4F2-7F79703ABEDE}https://er.educause.edu/multimedia/2023/12/corporate-conversations-spectrum-enterprise-on-the-challenge-of-scaling-the-network-for-higher-edSpectrum Enterprise Group Vice President of Vertical Markets Richard Twilley shares his thoughts on network scalability and data demands.{73183D81-C82A-407B-9613-D014AD312B70}https://er.educause.edu/articles/2023/7/real-world-experiences-and-advice-on-selecting-implementing-and-running-next-generation-erpsOver the past decade or two, higher education technology leaders may have discovered a need for ERP bolt-ons, customizations, and workarounds, leading many to ask: “Should we replace our ERP?”{9F279F56-2203-4266-A896-30F6447E06A8}https://er.educause.edu/articles/2023/7/the-educause-technology-solutions-market-dashboard-enterprise-resource-planning-erp-systemsResearching new enterprise technology solutions can be a lengthy, time- consuming exercise, often resulting in lack of essential information to drive progress and decisions. The EDUCAUSE Technology Solutions Market Dashboard enables institutions to explore details on more than 50 unique Enterprise Resource Planning (ERP) system products, all in one platform.{E04C8F0F-4D36-4AF8-8CAE-818606A4B9AA}https://er.educause.edu/multimedia/2021/10/corporate-conversations-jeff-elliott-from-jenzabarJeff Elliott, Director of Product Management at Jenzabar, an EDUCAUSE Platinum Partner, offers his perspective on the next five years of technology.{EE1E1582-4D8F-4B08-BFB6-1BBE6F35E57D}https://er.educause.edu/blogs/2020/12/data-governance-becoming-a-data-informed-institutionTen years ago, UMBC embarked on a journey to standardize institutional data and cultivate new ways of understanding and using data to serve the entire campus community. {68F5EC73-3C7B-40CD-95BF-D7A5F4203225}https://er.educause.edu/blogs/2020/10/developing-an-enterprise-technology-strategy-questions-to-askExpert guidance can help identify key questions to ask, which can surface the information needed to develop a comprehensive technology strategy.{546A36A1-DCF4-4E27-8A79-5771AA0B445C}https://er.educause.edu/blogs/2020/9/integrative-leadership-a-necessary-ingredient-for-dxWithout integrative leadership, digital transformation is unlikely to occur in higher education.{C0C545CA-9BCE-4003-9902-F0B438C5618D}https://er.educause.edu/blogs/2020/6/process-improvement-may-not-be-happening-at-your-organizationMost organizations continuously seek to enhance efficiency, improve quality, and save time and money; however, they are not engaging in formal process-improvement efforts to achieve these things.{88E5387D-78DE-4775-BE1C-05E558FEA406}https://er.educause.edu/blogs/2020/6/4-best-practices-for-excellent-digital-communicationThe COVID-19 pandemic has accelerated a move to digital communication between higher education institutions and their students. As colleges and universities plan for the fall term, those communications can build needed bridges between students and their campuses.{D0A20791-A6CB-4028-B82F-394E56DEBB15}https://er.educause.edu/blogs/2020/6/consider-the-three-ds-when-talking-about-digital-transformationInstitutional responses to the coronavirus pandemic have provided CIOs with an opportunity to talk with other campus leaders about digital transformation, and that conversation can start with a better understanding of digitization, digitalization, and digital transformation.{3552EFAB-3AE4-4B6E-9930-D072586D408C}https://er.educause.edu/blogs/2020/5/avoiding-the-edge-of-the-cliffSmall to medium-sized colleges and universities are facing a financial cliff. But there is a way to avoid the edge.{3AB4D284-C484-4C7E-9D66-17115A51443C}https://er.educause.edu/blogs/2020/4/more-than-a-score-extracting-the-greatest-value-from-predictive-modelingIt's tempting to seek predictive-modeling quick fixes, but colleges and universities can miss opportunities along the way if they don't embrace the journey.{3E6366BA-E046-434F-8000-D3E326EBFD83}https://er.educause.edu/blogs/2020/3/simplicity-and-change-managementSimple practices can ease resistance to institutional change.{0F014DE0-5BE0-403F-AAFD-E39ABFA2B078}https://er.educause.edu/blogs/2020/3/determining-the-next-phase-of-the-educause-enterprise-it-programIn 2020, the Enterprise IT Program will examine the state of enterprise IT in higher education today and consider changes to the program that bring innovation and transformation elements into program resources while continuing to offer value through the enterprise IT themes we've explored over the last several years.{A6B38D12-E51C-4FAF-A306-EB25E1073953}https://er.educause.edu/blogs/2020/1/past-the-point-of-no-return-vendor-partnershipsIs there a time at which a higher education institution reaches a point of diminishing returns with its vendor partners?{2DA2825A-BA43-4DF4-B086-71D491BF1A4F}https://er.educause.edu/blogs/2020/1/in-praise-of-cups-and-saucersIn the digitally transformed college or university, IT work will thrive for technology teams that develop and leverage the powers of persuasion and leadership.{34E0FE4C-BA48-4E98-86D5-2B4E96A2A600}https://er.educause.edu/blogs/2019/12/how-mission-aligned-analytics-questions-can-support-institutional-transformationUsing analytics tools to answer institutional mission- and goal-aligned questions can help to facilitate the implementation of Dx initiatives.{15141E8D-D046-445E-AA6E-63BAA1DCD3AE}https://er.educause.edu/blogs/2019/11/6-tips-for-introducing-and-managing-virtual-desktopsThe authors offer six tips for IT teams that are considering virtual desktops.{D948FB5A-B742-43B9-9BA4-73B2A1E969FA}https://er.educause.edu/blogs/2019/11/establishing-effective-relationships-with-vendorsWhen approaching a project that significantly impacts the campus data and technology infrastructure, IT leaders need to understand the vendor's capabilities, but it is equally crucial for leaders to assess their institution's IT and workforce capabilities.{025A92D7-942C-456B-B4A9-2D53A39D74D0}https://er.educause.edu/blogs/2019/10/culture-can-wait-the-importance-of-data-literacyData literacy can help colleges and universities create cultures that value assessment and continuous quality improvement.{388D3302-D232-410E-BB11-6B9D3769102A}https://er.educause.edu/blogs/2019/10/digital-transformation-signals-is-your-institution-on-the-journeyDigital transformation is a journey, not a destination. The digital transformation signals listed in this article indicate progress along the way and provide guideposts for the journey.{8B8A7598-9EEF-432F-B5F7-252FC38142CA}https://er.educause.edu/blogs/2019/10/how-improving-the-everyday-stuff-can-help-transform-an-institutionEnsuring better IT service delivery can help to support the organizational changes that are necessary to implement Dx initiatives.{B5DFC3F1-126E-4D61-AD2A-B6A50995F48B}https://er.educause.edu/blogs/2019/10/from-transformation-to-simplificationWith a goal of simplification, digital transformation may be the best investment an institution can make to free up time and talent for what matters most.{5FD227FD-FB09-43E0-89E9-9073072E84AE}https://er.educause.edu/blogs/2019/9/keys-to-an-analytics-future-governance-collaboration-and-communicationAt the 2019 Enterprise Summit, higher education IT, business and finance, and institutional research professionals gathered to explore the future and the promise of analytics. This third in a series of three blog posts discusses the importance of governance, collaboration, and communication to an analytics future.{8A3221B4-DBAC-49EF-9792-455F9FAEC403}https://er.educause.edu/blogs/2019/8/the-impact-of-analytics-on-the-higher-education-workforceAt the 2019 Enterprise Summit, higher education IT, business and finance, and institutional research professionals gathered to explore the future and the promise of analytics. This second in a series of three blog posts looks at the need for faculty and staff to develop skills and competencies in data management, data analysis, and communication in order to navigate and work in an increasingly data-oriented culture.{67ADB8BA-7616-4118-8869-5CBA9385009C}https://er.educause.edu/blogs/2019/8/why-data-and-analytics-matter-and-why-they-matter-nowAt the 2019 Enterprise Summit, higher education IT, business and finance, and institutional research professionals gathered to explore the future and the promise of analytics. This first in a series of three blogs looks at the potential for analytics to help address critical challenges in higher education.{F3BF6996-22D7-4EEE-A790-6A76E5100C0B}https://er.educause.edu/blogs/2019/7/communication-the-key-to-understanding-enterprise-it-value-in-dx-initiativesIn 2019, the EDUCAUSE Enterprise IT Program is examining the relationship between enterprise IT and the digital transformation of higher education. The third theme for the year looks at how IT leaders can help stakeholders understand and appreciate the value of enterprise IT in enabling and supporting digital transformation.{319DCDF5-4232-48D1-9FD3-828EBEE4F930}https://er.educause.edu/blogs/2019/4/solutions-or-data-driven-decision-makingThe volume and variety of data available to colleges and universities can lead to improved decision-making, but data should complement—not replace—thoughtful analysis and consideration.{3DC9A7B1-4F70-4117-A411-ADFE8877DB39}https://er.educause.edu/blogs/2019/4/technology-strategy-for-digital-transformation-get-your-stakeholders-on-boardIn 2019, the EDUCAUSE Enterprise IT Program is examining the relationship between enterprise IT and the digital transformation of higher education. The second theme for the year is getting institutional stakeholders on board with a technology strategy that supports digital transformation.{12B75476-9C58-43E0-8798-3BA8E1D645BA}https://er.educause.edu/blogs/2019/4/the-right-projects-done-on-time-seven-steps-to-successful-it-governanceEffective processes to evaluate and track projects are essential for building a trusted partnership between IT and client departments.{E81E7EEB-64A0-4CDA-9FE5-D2FAD08B44EA}https://er.educause.edu/blogs/2019/2/higher-education-technology-when-to-develop-in-house-solutions-and-when-to-partner-with-companiesWhen is it better to keep something in-house, and when to outsource? A higher education administrator and an industry partner offer their perspectives for how to make that decision.{933E01B0-A761-49AF-9FC6-902986A1AD13}https://er.educause.edu/blogs/2019/3/digital-transformation-and-enterprise-it-the-role-of-it-governanceIn 2019, the EDUCAUSE Enterprise IT Program is examining the relationship between the digital transformation of higher education and enterprise IT. This blog introduces the first theme for the year—the role that IT governance plays in institutional digital transformation initiatives.