https://er.educause.edu/channels/digital-transformation-dxThe RSS feed for blogs and articles contributed to the Digital Transformation (DX) channel in EDUCAUSE Reviewen{333AD17B-706B-4C76-BA81-3681202F43E8}https://er.educause.edu/articles/2026/5/making-the-invisible-visible-redesigning-an-onboarding-workflow-for-international-studentsRedesigning an onboarding workflow improved visibility, reduced manual coordination, and helped staff manage a compliance-sensitive process more reliably during peak periods.{D0428012-F4C5-404D-A67E-9E9A8EAF423C}https://er.educause.edu/articles/2025/4/putting-people-first-human-centered-approaches-to-large-scale-digital-transformationsWhen leading large-scale digital transformation efforts at higher education institutions, prioritizing people alongside technology efforts can lead to more successful outcomes.{414C0161-6EF9-49C1-89DF-4FBAD7807E85}https://er.educause.edu/articles/2024/6/you-cant-have-digital-transformation-without-data-governanceIf digital transformation is enabled by data and analytics and if data and analytics requires data governance, you can’t have digital transformation without data governance.{5684380A-1837-47B6-B735-D36AB5C017DB}https://er.educause.edu/articles/2024/4/creating-a-culture-around-ai-thoughts-and-decision-makingGiven the potential ramifications of artificial intelligence (AI) diffusion on matters of diversity, equity, inclusion, and accessibility, now is the time for higher education institutions to adopt culturally aware, analytical decision-making processes, policies, and practices around AI tools selection and use.{A1447EB6-AB48-4BD2-AD52-838294B5E69A}https://er.educause.edu/articles/2024/2/digital-transformation-20-the-age-of-aiWith the rapid developments in artificial intelligence, higher education is entering a second phase of digital transformation: Dx 2.0. Technology and other campus leaders can take steps now to help prepare their institutions.{C189DEB2-ECF9-4734-B4D4-65A1FB00A325}https://er.educause.edu/articles/2023/10/beyond-tools-and-technology-why-culture-focused-leadership-matters-to-successful-data-governanceNine questions can help demystify organizational culture, making it an ally in data governance initiatives.{6C5E978C-7B3B-4CAC-B547-02937B09A3AA}https://er.educause.edu/multimedia/2023/9/corporate-conversations-att-on-the-biggest-challenges-facing-higher-edPrioritizing reliable, secure, future-ready connectivity can help higher education institutions tackle some of their biggest challenges.{138BF563-4688-4658-811A-8715D375F264}https://er.educause.edu/articles/2023/5/a-framework-for-developing-an-institutional-digital-learning-strategyThe Digital Learning Strategy Guide can help institutions develop a robust, flexible, and personalized framework for a digital learning strategy informed by digital transformation.{70740C44-D7F7-4682-A8A2-63258B9F9C70}https://er.educause.edu/articles/2023/2/a-roadmap-for-improved-constituent-management-at-george-washington-universityIn 2020, George Washington University faced the challenge of silos and redundancies resulting from the decentralized model of several different administrative units, including the IT organization.{2BAD2537-A02A-4CA7-9FDA-021274ECDA60}https://er.educause.edu/multimedia/2023/1/digital-transformation-and-the-future-of-hbcusHBCUs are leveraging digital transformation (Dx) to improve student outcomes.{F31B25A6-FA1D-4650-BBBC-B01E0210A390}https://er.educause.edu/articles/2023/1/educause-quickpoll-results-adapting-to-change-and-disruption-in-higher-educationAs institutions continue to experience change and disruption across campus, improving training, flexibility, and cross-functional relationships and collaboration will be necessary to continue to adapt in the “new normal.”{652615A4-02DB-45FE-8FAB-17947F6DD916}https://er.educause.edu/multimedia/2022/12/debunking-higher-ed-myths-the-role-of-transformationDiscussing his recent article "Higher Education in Motion: The Digital and Cultural Transformations Ahead," John O’Brien highlights several higher education myths being debunked today.{6B5E89B0-A88E-4F33-87D4-CB907E056B00}https://er.educause.edu/articles/2022/9/digital-transformation-in-higher-education-7-areas-for-enhancing-digital-learningThis article reflects on current practices and directions for digital transformation through a framework that supports the strategic responses and structural changes that higher education institutions could implement to enhance digital teaching and learning. {6C592A9C-1112-4E2F-B29F-9C591D5AAF60}https://er.educause.edu/articles/2022/8/democratizing-digital-transformation-with-communities-of-practiceEncouraging communities of practice may help higher education institutions democratize their digital transformation efforts. Working in a community of practice scales transformative work by diffusing learning across an institution.{A4D4F47F-6930-453A-8023-D82781814912}https://er.educause.edu/articles/2022/3/data-transformation-at-salt-lake-community-collegeTransforming the culture of data use can create a virtuous cycle in which more members of the campus community use more data, more often, and use data better.{89365CE7-51F2-4512-B269-6AFC6E95CD27}https://er.educause.edu/articles/2021/9/dx-through-workforce-and-governance-shifts-at-universitat-oberta-de-catalunyaThe Universitat Oberta de Catalunya developed a new project management process that facilitated the institution's digital transformation efforts by shifting governance and workforce models, leading to more agile development and growth. {A123BBE7-EFC7-49C7-8AB4-FA4C3FBD854C}https://er.educause.edu/articles/2021/9/dx-through-technology-change-at-southern-methodist-universityThe reorganization of IT into a single unit at Southern Methodist University created a flexible and agile development group, capable of supporting emerging opportunities and laying the foundation for other emerging areas related to digital transformation.<br/>{24743259-BB0F-486D-A54D-565361326A6D}https://er.educause.edu/articles/2021/9/dx-through-culture-change-at-arizona-state-universityCulture is an important factor in IT organizations and the institutions they serve. Transforming culture is difficult but can enable new ways of working effectively across an entire campus.{C52EE181-8ECA-4F86-9C80-114F9BF5C495}https://er.educause.edu/articles/2021/9/enterprise-technology-as-a-catalyst-for-digital-transformation-at-baylorAn enterprise technology project at Baylor University served as a starting point for the institution's digital transformation journey. {29C833CA-575B-466F-9B2F-40CA28565502}https://er.educause.edu/articles/2022/5/a-dx-roadmap-for-leading-the-new-hybrid-it-workforceThe temporary shift to a remote IT workforce has evolved into permanent hybrid teams for many colleges and universities. Leaders can become more effective in this new normal by leveraging the EDUCAUSE Digital Transformation (Dx) framework as a roadmap to transform their leadership approach and make the most of this new way of working.{F1AB1E36-877E-4480-925D-AC7E0E2751C8}https://er.educause.edu/articles/2022/4/moving-to-mobile-space-as-a-service-in-the-academic-libraryIn an academic environment that is shifting to hybrid learning modes, librarians must reimagine their space as a service delivered to students. Where do desktop computer labs fit into this vision for libraries that prioritize mobile-first strategies?{A6B6580C-8E8B-42B6-813A-FA932FBE8A93}https://er.educause.edu/articles/2022/2/leadership-for-digital-transformationDigital transformation is an organizational change process that demands a unique vision, perspective, and set of leadership skills.{F5518C03-3E6C-439F-9B0A-ED3004457648}https://er.educause.edu/articles/2021/11/how-a-president-prioritizes--digital-transformation-on-campus--an-interview-with-astrid-s-tuminezThe President of Utah Valley University talks about prioritizing digital transformation on campus and its wide-ranging effects throughout her institution and higher education.{EBE89388-C61D-41D5-B5E2-5B1A3C9EC68D}https://er.educause.edu/articles/2021/10/the-next-normal-and-beyond-a-jisc-educause-digital-transformation-leadership-roundtableIn July 2021, a roundtable discussion among an international group of twelve college/university leaders addressed the key topic areas of staff and learners' mental health and wellbeing, the digital divide, low carbon computing and sustainability, and the "next normal."{30871F39-148B-4EA0-BA17-473489C31E5E}https://er.educause.edu/articles/2021/10/the-cio-as-quantum-leaderThe COVID-19 pandemic has altered the higher education landscape and forced CIOs to lead through chaos and ambiguity. In this new environment, CIOs must be adept at fostering technological change and transforming culture to achieve sustainable digital transformation while promoting inclusion and diversity in service delivery, building dynamic cross-functional teams, and creating institutional agility.{B41B0F16-D5D0-4899-BC88-C6CC7415A580}https://er.educause.edu/articles/sponsored/2021/10/how-disability-services-departments-are-embracing-digital-transformationAs momentum behind digital transformation is building in higher education, digital services departments have made significant progress with positive, technology-driven change.{04399B4B-2AB3-4D20-8C2C-25D9D543A8CC}https://er.educause.edu/articles/sponsored/2021/10/how-digital-transformation-can-enable-the-contactless-campusThe adoption of new technology and the digital transformation over the past year and a half have enabled colleges and universities to move toward a contactless campus.{55DF1B42-1262-4A22-BD3D-43CFE74E0BC9}https://er.educause.edu/articles/sponsored/2021/10/how-technology-is-unlocking-next-era-teaching-and-learningImplementing digital tools can enable and enrich connections while making learning more accessible and equitable.{9C64F6B9-9395-4596-9D5B-754DF0710894}https://er.educause.edu/articles/sponsored/2021/10/how-higher-education-can-overcome-barriers-to-digital-transformationAs colleges and universities invest in digital transformation, they must overcome four barriers and move through four key stages to succeed.{DCB3ECF7-45BD-4861-841B-5057CEE88CA1}https://er.educause.edu/articles/2021/10/digital-transformation-and-the-future-cioThe increasingly strategic and evolutionary role played by the CIO and the IT organization in higher education is a catalyst for institutional digital transformation.{485BFA29-F8CD-45F5-A011-48317A6D1414}https://er.educause.edu/multimedia/2021/9/digital-transformation-four-lessonsThe EDUCAUSE Showcase "How Dx Powers the Post-Pandemic Institution" offers four lessons for digital transformation.{39FFF264-C180-4F16-AE55-F45B4E53AC2D}https://er.educause.edu/podcasts/educause-exchange/pathways-to-digital-transformationThe gap will continue to widen between institutions that are starting to engage in digital transformation and those that have not. We asked five institutional leaders to share their unique projects that reflect a shift to Dx.{696B7778-31B4-468F-8970-F26A35AF5F63}https://er.educause.edu/articles/2021/9/the-adjacent-possible-for-higher-education-the-digital-transformation-of-facultyFollowing a year or more of emergency remote teaching and other disruptions in higher education, now is the time for campus and technology leaders to support the digital transformation of faculty.{F12CE673-AF3A-4E4B-98B4-B43BE53E525D}https://er.educause.edu/multimedia/2021/9/community-conversations-uvu-president-astrid-s-tuminez-on-the-urgency-of-dxJohn O'Brien, EDUCAUSE President and CEO, talks with Astrid S. Tuminez, President of Utah Valley University, about prioritizing digital transformation on her campus.{6A17CADD-FEBF-489D-BFF5-8298A22D4574}https://er.educause.edu/articles/2021/6/the-impact-of-digitalization-for-higher-education-in-vietnamThe growing emphasis on modernization of education in Vietnam is paving the way toward digital transformation in higher education institutions.{429B7E16-D085-4B2B-85AC-2F6553B5F671}https://er.educause.edu/articles/2021/5/why-it-needs-to-pay-more-attention-to-marketing-technologyTo help higher education institutions thrive, IT and marketing departments must work together to align independent activities and organizational structures across campus to serve top-line institutional goals.{012DD941-39DF-4A5A-8709-CC386915CCBC}https://er.educause.edu/articles/2021/5/putting-all-three-components-of-digital-transformation-to-work-on-campusThe technology aspect of digital transformation is obvious, but the other two elements—shifting culture and workforce—are just as important. {D5CE8C5F-71EE-46C1-981C-83C452268114}https://er.educause.edu/articles/2021/5/the-covid-19-digital-transformation-journey-at-case-western-reserve-universityThe coronavirus pandemic accelerated the pace of enterprise digital transformation efforts at Case Western Reserve University. {E7736392-C0DA-4C3F-856C-0F0EC6C955AB}https://er.educause.edu/articles/2020/11/top-it-issues-2021-emerging-from-the-pandemicThe EDUCAUSE 2021 Top IT Issues examine three potential scenarios for the role of technology in higher education after the pandemic: restore, evolve, or transform. {1A0466F5-E6ED-4BD2-8C05-4BF3866969B4}https://er.educause.edu/articles/2020/10/architecting-the-architecture-necessary-steps-for-setting-up-an-ea-practiceColleges and universities that identify and understand the drivers, goals, and environmental factors of an enterprise architecture practice can create the structure needed for EA to be successful.{546A36A1-DCF4-4E27-8A79-5771AA0B445C}https://er.educause.edu/blogs/2020/9/integrative-leadership-a-necessary-ingredient-for-dxWithout integrative leadership, digital transformation is unlikely to occur in higher education.{FB075762-E6CF-4568-8BDF-A368A2E3B680}https://er.educause.edu/articles/2020/8/making-bets-for-fall-two-important-trendsDigital transformation and wellness are two important trends that have accelerated and intensified in the pandemic milestone of 2020.{A25F0487-22B0-4D3E-AA83-FD3B1F28D3F5}https://er.educause.edu/articles/2020/8/a-grand-strategy-for-grand-challenges--a-new-approach-through-digital-transformationToday’s Grand Challenges in higher education need to be met with a new approach: a Grand Strategy that utilizes the cultural, workforce, and technological shifts of digital transformation.{20968CA9-21AF-4F09-A7A7-5D14F73FEB3F}https://er.educause.edu/articles/2020/8/digital-transformation-its-timeDigital transformation can help higher education meet three unavoidable challenges ahead: mounting financial pressures, changes in the college experience, and ongoing uncertainty. It’s time to think differently.{3C354350-172A-4EAA-8535-3FEE4C5B70B4}https://er.educause.edu/articles/2020/7/ripples-after-we-toss-the-pebbleDigital transformation in academic research affects how scholars and scientists define their work, themselves, and their fields.{9E369A59-D140-4BB7-A8A0-1BB0B03F5BE7}https://er.educause.edu/blogs/2020/6/pivoting-professional-development-through-the-framework-of-digital-transformation<br/>Digital transformation can serve as a framework through which we can change professional development practices in higher education.{300DF93B-34D8-4146-BB9F-CD0349D0C729}https://er.educause.edu/articles/2020/6/digital-innovation-in-the-liberal-artsDigital innovation can be the key to bridging the divide between the sciences and the arts/humanities.{D0A20791-A6CB-4028-B82F-394E56DEBB15}https://er.educause.edu/blogs/2020/6/consider-the-three-ds-when-talking-about-digital-transformationInstitutional responses to the coronavirus pandemic have provided CIOs with an opportunity to talk with other campus leaders about digital transformation, and that conversation can start with a better understanding of digitization, digitalization, and digital transformation.{54B56857-FD68-4A92-B9AA-3E0118C20E36}https://er.educause.edu/articles/2020/1/top-10-it-issues-2020-the-drive-to-digital-transformation-beginsThe EDUCAUSE 2020 Top 10 IT Issues describe the start of the higher education drive to digital transformation, as colleges and universities work to simplify, sustain, and innovate.{D2B9B5C3-C498-4B1C-8CB9-A5D08F0313AD}https://er.educause.edu/articles/2020/1/how-colleges-and-universities-are-driving-to-digital-transformation-todayWhat shifts in workforce, culture, and technology are underway in higher education today, and how do those shifts toward digital transformation relate to the EDUCAUSE 2020 Top 10 IT Issues?