• A Jedi Story: Gamification at Work

    • by Chas Grundy and Matthew Belskie
    • July 6, 2015

    Moving faculty and staff to Gmail and Google Calendar required quickly training IT professionals across campus to support the new systems — which were not a priority among their other pressing concerns.

  • The Chief Data Officer in Higher Education

    • by Michael C. Kelly
    • June 8, 2015

    The role of chief data officer meets two urgent needs on campus: leading data administration efforts and building analytics capacity to drive decisions with data.

  • User Advocate: Product Management in Higher Ed

    • by Chas Grundy
    • May 11, 2015

    Like its corporate counterpart, a higher education product manager is responsible for the entire service offering lifecycle, serving as a single point of contact.

  • Carving a Role for Academic Innovation

    • by Peter Schilling
    • May 11, 2015

    Academic innovation is not just about new channels for delivery, but includes approaching questions and answers in the context of new technologies and data.

  • Taming Application Sprawl

    • by David W. Koehler
    • April 27, 2015

    Facing financial pressure during the great recession and the need to cut budgets, Cornell focused on reducing application support to achieve savings in the IT area.

  • Graduate Education in Rwanda via Pittsburgh

    • by Kristi DePaul
    • March 30, 2015

    By establishing high-demand master's degree programs in Kigali, Rwanda, Carnegie Mellon graduates students having critical skills valued throughout East Africa.

  • Engaging Students with a Mobile App

    • by Joe Hoff
    • March 30, 2015

    Engaging first-year students in positive experiences can set the tone for the remainder of their educational careers.

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